Support Centre
Frequently Asked Questions
Answers to the questions we hear most from first-time investors using Renevex to understand risk and make better-informed decisions.
FAQ
Everything you need to know before you start
If you can't find what you're looking for here, our support team is reachable through the contact page.
What does Renevex actually do?+
Renevex is a risk-analysis and decision-support platform built for first-time investors. We help you understand your own risk tolerance, explain the mechanics behind common investment choices, and surface considerations you might otherwise miss — all before you commit any money.
Is Renevex a financial advisor?+
No. Renevex provides educational tools and risk-assessment support, not personalised financial advice. We help you think through decisions more clearly, but the choices — and responsibility for them — remain yours.
How does the risk assessment work?+
You answer a structured set of questions about your goals, timeframe, and comfort with uncertainty. The platform then maps your responses against common risk profiles and highlights factors worth considering further, rather than issuing a one-size-fits-all score.
Do I need any investing experience to use the platform?+
No. Renevex is built specifically for people investing for the first time. The language, explanations, and pacing are designed to avoid assuming prior knowledge.
How long does the assessment take?+
Most people complete the initial assessment in one sitting. The exact time depends on how much detail you add to each section, since you can expand or skip optional context as needed.
Is my information kept private?+
We only collect the information needed to generate your assessment and improve the platform. Full details on what is collected and how it's handled are set out in our Privacy Policy.
Can I update my answers after submitting them?+
Yes. Your situation and goals can change, so you're able to revisit and adjust your responses to get an updated view rather than starting from scratch.
Does Renevex recommend specific investments?+
No. The platform focuses on helping you understand risk and decision-making frameworks — it does not recommend specific stocks, funds, or products.
Is there a cost to use Renevex?+
Pricing details, where applicable, are outlined during sign-up. Please get in touch via the contact page if you have specific questions about plans or access.
What happens after I complete the assessment?+
You'll receive a breakdown of your risk profile along with explanatory notes on what it means in practice. From there, it's up to you how you use that information going forward.
Who can I contact if I have a question that isn't listed here?+
Reach out through our contact page and our support team will get back to you directly.